NeckEase Pro – Ergonomic Neck & Shoulder Support

NeckEase Pro

NeckEase Pro is an ergonomic neck and shoulder support designed to make everyday relaxation more comfortable. Its curved structure follows the natural contour of the neck, while the raised massage nodes provide gentle, focused pressure across key contact areas.

The stable base keeps the support securely positioned on a flat surface, making it suitable for short relaxation sessions after desk work, screen time, travel or other daily activities. Its lightweight design is easy to carry, store and clean.

✨ Key Benefits

〰️ Natural Curve Support

The ergonomic arch gently supports the natural contour of your neck for a comfortable resting position.

🔵 Targeted Massage Nodes

Raised nodes provide focused contact across key areas of the neck and upper-shoulder region.

🧘 Everyday Relaxation

Ideal for relaxing after long work hours, extended screen time, travelling or daily activities.

🪑 Posture Comfort Support

Helps encourage a more comfortable neck position while resting on the curved surface.

🛡️ Stable Curved Base

The broad, balanced base keeps the product steady when placed on a firm, flat surface.

🪶 Lightweight & Portable

Compact and easy to carry for convenient use at home, in the office or while travelling.

🧼 Easy to Clean

The smooth surface can be quickly wiped clean after use.

📦 What’s in the Box?

✔️ 1 × NeckEase Pro Neck & Shoulder Support

📐 Product Details

Size: Approx. 22 × 17 × 13 cm
Material: Soft-touch, durable moulded foam
Colour: Blue
Design: Ergonomic curved support with raised massage nodes
Use: Neck and shoulder comfort, relaxation and posture support
Suitable for: Home, office and travel

📝 How to Use

1. Place NeckEase Pro on a firm, flat surface.
2. Lie down slowly and position the curve beneath your neck.
3. Relax your shoulders and allow your neck to rest comfortably.
4. Use for approximately 5–10 minutes during each session.
5. Move slowly when getting on or off the product.

🌟 Why Choose NeckEase Pro?

✅ Ergonomic neck-contour design
✅ Raised nodes for targeted contact
✅ Comfortable for short daily relaxation sessions
✅ Wide and stable support base
✅ Lightweight and convenient to carry
✅ Smooth and easy-to-clean surface
✅ Suitable for home, office and travel
✅ Simple to use without electricity or batteries

⚠️ Important Note

Use only on a firm, flat surface and begin with short sessions. Stop using the product if you experience pain, numbness, dizziness or unusual discomfort. This product is intended for general comfort and relaxation and is not a medical device or a substitute for professional medical care. People with an existing neck, spine or neurological condition should consult a qualified healthcare professional before use.

Smart • Useful • Value for Money

🚚 Shipping Policy

At Gharyard, we are committed to providing a smooth and reliable shopping experience—from checkout to doorstep.

📦 Order Processing

Orders are usually processed within 1–2 business days after confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

🗓️ Estimated Delivery Time

Delivery timelines may vary depending on the destination:

• Metro cities: 3–5 business days
• Other locations: 5–8 business days

Delivery may occasionally take longer due to weather conditions, courier delays, local restrictions, high order volumes or other unforeseen circumstances.

🎁 Shipping Charges

Free shipping is available on all orders, with no minimum purchase requirement.

💵 Cash on Delivery

Cash on Delivery (COD) is available on eligible orders at no additional charge.

COD availability may depend on the serviceability of the delivery location.

📍 Order Tracking

Once your order has been dispatched, tracking details will be shared through SMS or email.

You can use the tracking link to check the latest delivery status of your order.

🤝 Delivery Partners

We work with trusted courier partners to ensure that your order is handled carefully and delivered safely.

The courier partner assigned to your order may vary depending on your location and serviceability.

⚠️ Delivery Attempts

Please ensure that your shipping address and contact number are accurate when placing the order.

Our courier partner may contact you before delivery. If a delivery attempt is unsuccessful, another attempt may be made according to the courier partner’s policy.

📞 Need Help?

For questions regarding shipping, tracking or delivery, contact our support team:

Email: support@gharyard.in
Call/WhatsApp: +91 6290250125

Business Hours: Monday to Saturday, 10:00 AM–6:00 PM IST
Closed on Sundays and public holidays.

🔄 Return & Refund Policy

At Gharyard, we want you to feel confident about every purchase. If your order arrives damaged, defective, incorrect or does not meet the eligible return conditions below, our support team is here to assist you.

📅 5-Day Return Window

You may request a return within 5 days of receiving your order.

To qualify for a return, the product must be:

• Unused and in the same condition in which it was received
• Complete with all original accessories, tags and components
• Packed in its original packaging
• Accompanied by the order confirmation, invoice or other proof of purchase

Products that show signs of use, damage caused after delivery, missing parts or incomplete packaging may not be eligible for return.

📩 How to Request a Return

To initiate a return, contact us at:

Email: support@gharyard.in

Please include:

• Your name
• Order number
• Reason for the return
• Clear photographs or videos of the product and packaging, where applicable

Our team will review your request and share the return instructions if it is approved.

📍 Return Address

Itemzy ventures
110, Rabindra Sarani, Nimta
Kolkata – 700049
West Bengal, India

Please do not send a product to the return address before receiving confirmation from our support team.

Items returned without prior approval may not be accepted.

Where applicable, approved return shipping instructions or a return shipping label will be provided.

📦 Damaged, Defective or Incorrect Products

Please inspect your order as soon as it is delivered.

Contact us immediately if:

• The product is damaged
• The product is defective
• You received the wrong item
• Any component is missing

To help us verify the issue, we may request clear photographs, an unboxing video, the shipping label and the original packaging.

After reviewing the details, we will provide an appropriate resolution in accordance with this policy.

🚫 Non-Returnable Products

Returns may not be accepted for:

• Products that have been used, altered, washed or damaged after delivery
• Personal-care, hygiene or beauty products once opened or used
• Customised or personalised products
• Perishable goods, including food, plants and flowers
• Hazardous materials, flammable liquids or gases
• Gift cards
• Products marked as final sale or non-returnable

Please contact us before placing your order if you are unsure whether a product is eligible for return.

🔁 Exchanges

We currently process exchanges through a return-and-reorder method.

Once the original product is returned and approved, you may place a separate order for the required replacement, colour, size or variant.

Replacement availability is subject to stock and delivery-service availability.

💳 Refunds

Once we receive and inspect the returned product, we will notify you whether the refund has been approved.

If approved, the refund will be initiated to the original payment method within 10 business days.

Please note that your bank, card provider or payment partner may require additional time to process and reflect the refund in your account.

For Cash on Delivery orders, approved refunds may be processed through a supported bank account or another available refund method after the required details are verified.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at:

support@gharyard.in

🇪🇺 European Union Cooling-Off Period

For eligible orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days of delivery, subject to applicable consumer laws.

The product must remain unused, complete, with tags and in its original packaging, along with valid proof of purchase.

📞 Need Assistance?

For questions regarding returns, exchanges or refunds, contact our support team:

Email: support@gharyard.in

We generally respond within 24–48 business hours.