Return and refund policy
Effective Date
This Return & Refund Policy applies to all purchases made through www.gharyard.in. By placing an order with Gharyard, operated by Itemzy Ventures, you agree to the terms outlined in this policy.
Return Eligibility
We want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return subject to the conditions outlined below.
Return Window
You may request a return within 5 days of receiving your order.
Return Conditions
To be eligible for a return, the item must:
- Be unused and in the same condition in which it was received.
- Be returned with all original tags, accessories, manuals, and packaging.
- Be free from damage caused after delivery.
- Be accompanied by the original invoice or valid proof of purchase.
Gharyard reserves the right to reject any return that does not meet these conditions.
How to Request a Return
If you wish to return an item, please contact our Customer Support Team before sending the product back.
Return Request Details
Email: support@gharyard.in
WhatsApp: +91 9674045585
Please include the following information with your return request:
- Order ID
- Full name
- Registered mobile number or email address
- Reason for the return
- Clear photographs or videos of the product if it is damaged, defective, incomplete, or incorrect
Our support team will review your request and provide further instructions.
Return Shipping
Once your return request has been reviewed and approved, we will provide the necessary return instructions.
Return Process
- We will provide instructions explaining how and where to return the product.
- A free return shipping label may be provided where applicable.
- The product must be packed securely to prevent damage during return transit.
- All original accessories, manuals, tags, and packaging must be included.
Return Address
Itemzy Ventures
110, Rabindra Sarani
Nimta, Kolkata – 700049
West Bengal, India
Important: Products returned without prior approval from our Customer Support Team may not be accepted.
Damaged, Defective, or Incorrect Products
Your satisfaction is important to us. Please inspect your order carefully immediately after delivery.
Report an Issue
Please contact us within the applicable return period if you receive:
- A damaged product
- A defective product
- An incorrect product
- A product with missing parts or accessories
You must provide clear photographs or videos showing the issue.
After verification, we will arrange an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances and product availability.
Non-Returnable Items
Certain products cannot be returned due to hygiene, health, safety, or legal reasons.
Items Not Eligible for Return
Non-returnable items may include, but are not limited to:
- Perishable goods
- Food products
- Flowers and plants
- Customised or personalised products
- Personal care and hygiene products that have been opened or used
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Clearance or final-sale products, unless received damaged, defective, or incorrect
If you are unsure whether a product is eligible for return, please contact us before submitting your return request.
Exchanges
We support exchanges for eligible products, subject to product availability and approval.
Exchange Process
To request an exchange:
- Submit a return request through our Customer Support Team.
- Return the original product according to the instructions provided.
- Once the returned product has been received, inspected, and approved, we may arrange a replacement where applicable.
- Where a direct exchange is unavailable, we may ask you to place a new order separately.
Exchange availability depends on the current product stock.
Order Cancellation
Orders may be cancelled before they are dispatched.
Cancellation Policy
If your order has already been shipped, cancellation may no longer be possible.
In such cases, you may request a return after receiving the product, provided that the item meets the eligibility requirements of this Return & Refund Policy.
Refund Process
Once your returned product reaches us, it will be inspected by our team.
Refund Approval
If the return is approved:
- The refund will be initiated to the original payment method used for the order.
- Refunds are generally processed within 7–10 business days after approval.
The time required for the refunded amount to appear in your account may vary depending on your bank, card provider, payment gateway, or financial institution.
Delayed Refunds
If you have not received your refund after the expected processing period, please complete the following checks before contacting us.
Before Contacting Us
Please:
- Check your bank account again.
- Contact your credit or debit card provider.
- Contact your bank or payment provider, as processing times may vary.
If your refund has still not been received after 15 business days from the date of approval, please contact our Customer Support Team.
Return Abuse and Fraud Prevention
Gharyard reserves the right to refuse a return, exchange, replacement, or refund in cases involving:
- Suspected misuse of this policy
- Fraudulent activity
- Repeated or excessive return requests
- Product tampering
- False claims
- Violation of our Terms & Conditions
- Damage caused by improper use after delivery
Any decision will be made after reviewing the available information and circumstances.
Contact Us
For questions regarding returns, exchanges, cancellations, replacements, or refunds, please contact us using the details below.
Customer Support
Email: support@gharyard.in
WhatsApp: +91 9674045585
Business Hours: Monday to Saturday, 10:00 AM–6:00 PM IST
Closed on Sundays and public holidays.
Business Information
Business Name: Itemzy Ventures
Brand Name: Gharyard
Website: https://gharyard.in
Business Address:
Itemzy Ventures
110, Rabindra Sarani
Nimta, Kolkata – 700049
West Bengal, India
Grievance Officer
If you are not satisfied with the resolution provided by our Customer Support Team, you may escalate your concern to our Grievance Officer for further review.
Grievance Officer Details
Grievance Officer: Dipayan Paul
Email: dipayanpaul@itemzy.in
Please include the following information:
- Your Order ID, where applicable
- Your registered contact details
- A brief description of your concern
- Relevant screenshots, photographs, or supporting documents
Providing complete information will help us investigate and address your concern as efficiently as possible.