Shipping policy

Effective Date

This Shipping Policy applies to all orders placed through www.gharyard.in. By placing an order with Gharyard, operated by Itemzy Ventures, you agree to the terms outlined in this policy.

Order Processing

We aim to process every order quickly and efficiently.

Processing Time

  • Orders are typically processed within 1–2 business days after successful payment or order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During sales, festivals, or periods of high demand, processing times may be extended.

Once your order is dispatched, you will receive a shipping confirmation via email and/or SMS.

Delivery Timeline

We work with trusted courier partners to ensure timely delivery across India.

Estimated Delivery Time

  • Metro Cities: 3–5 business days
  • Other Cities & Towns: 5–8 business days
  • Remote or Rural Areas: Delivery may take additional time depending on courier availability and serviceability.

Delivery timelines are estimates and may vary due to weather conditions, public holidays, courier delays, operational issues, or other unforeseen circumstances beyond our control.

Shipping Charges

We believe in providing transparent pricing without hidden shipping costs.

Free Shipping

  • Free shipping is available on all eligible orders across India.
  • No minimum purchase amount is required unless otherwise specified during a promotional campaign.

There are no hidden shipping charges unless clearly mentioned during checkout.

Cash on Delivery (COD)

Cash on Delivery is available for eligible products and serviceable PIN codes.

COD Availability

  • No additional COD charges apply.
  • COD availability may vary depending on the delivery location, courier serviceability, and product ordered.
  • Gharyard reserves the right to limit or disable COD for certain orders based on operational, security, or fraud-prevention requirements.

Order Tracking

Keeping you informed about your shipment is important to us.

Tracking Your Order

Once your order has been shipped, you will receive a tracking link through your registered email address and/or mobile number.

You can use the tracking link to monitor the delivery status of your shipment until it reaches you.

Delivery Partners

To ensure safe and timely delivery, Gharyard works with reliable logistics and courier service providers.

Our Courier Network

Depending on your delivery location, your order may be assigned to one of our trusted courier partners.

Courier assignments may vary based on service availability, shipment type, delivery destination, and operational requirements.

Delivery Attempts

Our courier partners may make multiple delivery attempts before returning an undelivered shipment.

Failed Deliveries

Delivery may fail for reasons including:

  • The recipient is unavailable at the delivery address.
  • The shipping address is incorrect or incomplete.
  • The registered mobile number is invalid or unreachable.
  • The customer refuses to accept the order.
  • The delivery location is inaccessible or temporarily unserviceable.

If your shipment is returned to us, our Customer Support Team may contact you to discuss the available next steps.

Incorrect Shipping Information

Please verify your shipping address, PIN code, mobile number, and recipient details carefully before placing an order.

Customer Responsibility

Gharyard is not responsible for delays or unsuccessful deliveries caused by:

  • An incorrect or incomplete shipping address
  • An incorrect PIN code
  • An invalid or unreachable phone number
  • Incomplete recipient information
  • Failure to respond to the courier partner

Additional shipping or re-shipment charges may apply if another delivery attempt or re-dispatch is required due to incorrect customer-provided details.

Delivery Delays

While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur.

Common Reasons for Delays

  • Severe weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Courier network or operational issues
  • High order volumes during sales or festivals
  • Remote or difficult-to-access delivery locations
  • Events beyond our reasonable control

If your order is delayed beyond the expected delivery period, please contact our Customer Support Team for assistance.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us using the details below.

Customer Support

Email: support@gharyard.in

WhatsApp: +91 9674045585

Business Hours: Monday to Saturday, 10:00 AM–6:00 PM IST

Closed on Sundays and public holidays.

Business Information

Business Name: Itemzy Ventures

Brand Name: Gharyard

Website: https://gharyard.in

Business Address:
Itemzy Ventures
110, Rabindra Sarani
Nimta, Kolkata – 700049
West Bengal, India