FAQs
1. What is Gharyard?
Gharyard is an Indian online shopping platform operated by Itemzy Ventures, offering a carefully curated range of home essentials, kitchen accessories, lifestyle products, beauty and personal care items, fitness accessories, gadgets, and other everyday products.
2. How can I place an order?
Browse our website, add your preferred products to the cart, proceed to checkout, enter your shipping details, choose your payment method, and complete your order.
3. What payment methods do you accept?
We accept secure online payments through UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD), wherever available.
4. Do you offer Cash on Delivery (COD)?
Yes. Cash on Delivery is available for eligible products and serviceable PIN codes.
5. How long does delivery take?
Orders are typically delivered within 3–7 business days, depending on your location and product availability. Delivery times may vary during peak seasons or due to courier delays.
6. How can I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS. You can also track your order using our Track Order page.
7. What is your return policy?
We offer easy returns on eligible products in accordance with our Return & Refund Policy. Please review our policy page for complete eligibility and return conditions.
8. What should I do if I receive a damaged, defective, or incorrect product?
Please contact our customer support within the time mentioned in our Return & Refund Policy, along with clear photos or an unboxing video (if applicable). Our team will assist you promptly.
9. Can I cancel my order?
Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.
10. Do you provide warranties on products?
Warranty coverage depends on the specific product and manufacturer. If applicable, warranty details will be mentioned on the product page.
11. Is my payment information secure?
Yes. All online transactions are processed through secure and encrypted payment gateways to help protect your payment information.
12. How can I contact customer support?
You can reach our support team through:
Email: support@gharyard.in
WhatsApp: +91 9380448946
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
13. Do you deliver across India?
Yes. We deliver to most serviceable locations across India through our courier partners.
14. Can I modify my shipping address after placing an order?
If your order has not been shipped, please get in touch with our customer support as soon as possible. We'll do our best to update your shipping details.
15. Why should I shop with Gharyard?
- Carefully selected quality products
- Secure online shopping
- Competitive pricing
- Cash on Delivery (where available)
- Easy returns on eligible products
- Responsive customer support
- Fast and reliable delivery across India